Frequently Asked Questions

Ordering and Payment

Do you offer any discounts or promotional codes?

If you sign up for our newsletter, we offer a welcome 5% discount code - simply click the bottom right widget. We sometimes run flash sales and other promotions and we notify via email, so please sign up.

When you become a regular client you qualify for enhanced discounts.

Can I modify or cancel my order after it's been placed?

Yes, you can modify or cancel if your order hasn't been fulfilled yet.

Shipping and Delivery

How long does it take for orders to be delivered?

The delivery time for orders varies based on the location, typically ranging from 3 to 10 days. Please note that the Estimated Time of Arrival (ETA) displayed during checkout is an approximation and actual delivery times may fluctuate due to factors beyond our control, such as peak seasons, weather conditions, or unforeseen circumstances.

For customers within the EU requiring urgent delivery, we offer express shipping options to expedite the process. For those in the USA seeking quicker delivery, we can provide priority shipping rates upon request. These expedited shipping methods aim to reduce delivery times for urgent orders.

What if I'm not available to receive the package when it's delivered?

If you anticipate being unavailable to receive your package upon delivery, you have a few options to consider:

• Request to Hold at Courier's Office: You can directly instruct the courier to hold your package at their office for a specified period. Typically, couriers will retain the package for a few days. If you're unable to collect your package within this timeframe, the courier will return it to us.
• Failed Delivery Attempts: If you haven't arranged for the package to be held and you're not present during the initial delivery attempts, the courier will usually attempt delivery multiple times. Normally, couriers will make two delivery attempts, and we will do our best to request an additional attempt. After these attempts, if delivery is unsuccessful, the package will be returned to us.

Should the package be returned due to failed delivery attempts or if you'd like us to resend the package, additional shipping costs may be incurred.

We advise prompt communication with the courier or contacting our customer support team if you foresee any issues or if you have specific delivery instructions.

Returns and Refunds

What is your return policy?

As a customer you have a legal right to reject product(s) in certain circumstances: damage, un-notified complete order, or simply because it does not match your expectations… If so, you shall notify us (contact us at info@playoffside.com) within 90 days after reception of the goods and specify the intention and reason for this return. Once we have given you a return approval, you must return the item to us as soon as possible and within a maximum delay of 90 days.

Do I have to pay for return shipping?

Shipping costs for returned goods are the customer’s responsibility and will be refunded in case of damaged, faulty or incorrectly supplied goods. Unfortunately, we cannot accept returns on sale items or gift cards.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

Product Availability and Stock

Is the product I want to buy currently in stock?

To check the availability of a product, you can find an indicator on the product page in the form of a green dot, that denotes whether the item is currently in stock.

 

 

If you intend to purchase multiple units of the same product, we recommend reaching out to our customer service team to confirm the exact quantity available in our inventory. This ensures that you can order the desired quantity without any concerns about availability discrepancies.

Do you restock items that are out of stock?

Yes, we do restock items unless they have been discontinued or are no longer being manufactured. If an item is out of stock, there is a possibility that we'll add more to our inventory in our monthly deliveries (we receive deliveries monthly from suppliers).

For more information about specific restocking timeframes or inquiries about the availability of a particular item, we recommend reaching out to our customer service team.

What is the Estimated Delivery Time?

For smaller and medium-sized items within the EU, the estimated delivery time typically ranges from 3 to 5 days after the order has been processed and dispatched.

However, larger items may require additional handling and shipping arrangements, which can extend the delivery timeframe. For more precise delivery estimates on bigger items such as furniture or equipment, we recommend contacting our customer service team.

Please note that the estimated delivery times provided are approximate and can be subject to variations due to factors like the item's size, weight, shipping destination, and any unforeseen circumstances during transit.